CASHLESS PAYMENTS AT SMOKED & UNCUT - THE PIG-NEAR BATH

REFUNDS

If you topped up through your personal account you will receive a fully automatic refund of any money you don't spend at the festival! This service will refund you directly back to your credit or debit card.

Automatic refunds will be initiated on Monday 11th July at 9am and you can expect to receive funds between 5-7 working days, depending on your bank. If you would like to donate your remaining balance to one of our chosen charities (Hospitality Action, Action Against Hunger and WaterAid) you can do this today, Sunday 10th July.

If you have only topped up at a Top Up Station with cash or card and did not create an online Personal Account, you will need to retrospectively create one to get any unspent money refunded. You will need your Wristband to do this and will have 14 days from the festival date to claim these refunds.

Any unclaimed refund amounts will be donated to our three chosen charities - Hospitality Action, Action Against Hunger and WaterAid.

Refunds

What about refunds?

Automatic refunds - if you topped up through your Personal Account:

To make the experience even more user-friendly, if you register an online Personal Account, you will now be able to receive a fully automatic refund of any money you don't spend at the festival! This service will refund you directly back to your credit or debit card. Once you've set up your account, you don't need to do anything further to activate your refund - it will happen all by itself as if by magic.

Automatic refunds will be initiated from Monday at 9am after the event, provided you have set up your account, and you can expect to receive funds between 5-7 working days, depending on your bank. 

Manual refunds - if you have only topped up at a Top Up Station:

If you topped up at a Top Up Station at Smoked & Uncut with cash or card and did not create an online Personal Account, you will need to retrospectively create one to get any unspent money refunded. We will be in touch on the Friday after the festival to remind you to claim your refund. You will need your Wristband to do this.

WE REPEAT, DO NOT THROW AWAY YOUR WRISTBAND! TAKE A PHOTO OR MAKE A NOTE OF THE NUMBERS ON THE BACK. YOU WILL NOT BE ABLE TO CLAIM ANY ON-SITE TOP UP AMOUNTS WITHOUT THIS.

Please note that you are responsible for providing Smoked & Uncut the correct information.

 

Will there be a transaction fee?

There will be no transaction fee on your cashless refunds. 

Any other questions?

Head over to the Cashless FAQ page for all of the answers to your burning wristband questions.