Partied with us? Don't forget your Cashless Wristband Payment Refunds!
For all our festi-goers if you topped up through your Personal Account you will receive a fully automatic refund of any money you don't spend at the festival! This service will refund you directly back to your credit or debit card.
Automatic refunds will be initiated 48 hours after the event and you can expect to receive funds between 7-10 working days, depending on your bank.
If you have only topped up at a Top Up Station with cash or card and did not create an online Personal Account, you will need to retrospectively create one to get any unspent money refunded. You will need your Wristband to do this.
Set up cashless for THE PIG-at Bridge Place, 12th August here.
What are wristband payments?
All transactions are totally cashless all thanks to your Weezevent RFID wristband, which means the only payment method accepted on the day will be the chip on your wristband, apart from a handful of traders in our marketplace of independent traders. All Food Stalls, Bars and Feasting Tents will ONLY take wristband payments. Weezevent RFID payment systems are quick, easy and much safer than traditional cash handling.
Is it secure?
On top of removing the risk of you losing your wallet mid festi-fun, if your wristband does happen to go walkies you can have your old one instantly cancelled at a Top Up Station and continue spending the remaining amount on the band. You can only transfer amounts from a lost wristband to a new one if you have registered online. We, unfortunately, cannot recover any money that has been spent on the lost wristband, so please report any lost wristbands ASAP.
How does it work?
Before the festi-fun kicks off you’ll need to create and top up your own personal cashless account.
When you arrive to the festival, our team will exchange your ticket for a special wristband that’s registered to you - think of it like your bank card for the day!
When you want to pay for food, drink or any other festi-fodder you just need to tap your wristband against the card machines (like you would with a contactless card or with your contactless mobile pay). When you've been given your wristband you will use the number on the tag to set up an account if you need to, and top up. It's easy!
If you don’t create an account before the festival you can still do it once you arrive.
Just follow the below simple steps:
Step 1: Register a secure cashless account online using your ticket barcode.
Step 2: Add the amount of money that you want to top up.
Step 3: Ensure you have ticked the box to save your card details to your account, this will enable the automatic refund for any credit unspent.
Step 4: When you go to the event we will scan your e-ticket and scan a wristband which will pair them together and your cashless credit will be automatically applied to your wristband.
Step 5: If you haven’t created your online account in advance, no problem! You can either scan the QR code on your wristband and top up with your mobile phone or go to the dedicated event top up stall at the festival and add funds to your wristband with cash or card.
Step 6: You're now ready to get purchasing on site!
Step 7: If you still have money on your wristband after the event, you will need to claim back the unspent credit within 2 weeks. Any unclaimed cashless credit will be donated to our three chosen charities
Why use a wristband payment system?
SAFER - for everyone, including you! Using wristband payments eliminates the risk of losing or having money stolen.
FASTER – your drinks will be poured and tummy will get filled much more quickly when we simply tap your band at the bars and food stalls.
EASIER – for both us and you! It means our team can concentrate more on pouring drinks and serving snacks than counting coins or drinks tokens!
Losing your wristband won’t be like losing your wallet. If your wristband goes walkies just simply tell one of our Top Up Station staff. They will then cancel your old one immediately and you will be re-issued a new wristband with the remaining balance on your lost one.
Do I need to use wristband payments?
Yes. All payments will need to be made using the cashless system. None of the food stalls, bars or feasting restaurants will accept cash or card, so the more wristband-ready you are, the better!
Why set up a Personal Account before?
So you can focus more on garden-grooving, and less on the boring bits. Setting up a Personal Account before means you can pre-load your wristband with cash, set recurring top ups for the day and simply not worry about finding Top Up Stations when your tummy is rumbling.
Topping up with your Personal Account before the festival also means your unspent money will be automatically refunded - one less thing to think about!
You are still able to claim back unspent money that you load onto your wristband if you only use the Top Up Stalls on-site, however you will need to fill in an online manual refund form within the week after the festival has finished - no brainer right?!
SETTING UP YOUR CASHLESS ACCOUNT
Do I have to register?
No, but we highly advise it! This will allow you to:
How do I create my cashless account?
Visit the cashless page for Lime Wood or THE PIG-at Bridge Place
Step 1: Register a secure cashless account online using your ticket barcode.
Step 2: Add the amount of money that you want to top up.
Step 3: Ensure you have ticked the box to save your card details to your account, this will enable the automatic refund for any credit unspent.
Step 4: When you go to the event we will scan your e-ticket and scan a wristband which will pair them together and your cashless credit will be automatically applied to your wristband.
Step 5: If you haven’t created your online account in advance, no problem! You can either scan the QR code on your wristband and top up with your mobile phone or go to the dedicated event top up stall at the festival and add funds to your wristband with cash or card.
Step 6: You're now ready to get purchasing on site!
Step 7: If you still have money on your wristband after the event, you will need to claim back the unspent credit within 2 weeks. Any unclaimed cashless credit will be donated to our three chosen charities
How can I add more tickets to my account?
Ticket purchase and Personal Accounts are separate. If you have bought multiple tickets on your email, you can distribute your tickets to your friends where they can set up their own personal accounts to add money here. We recommend each adult guest to create their own cashless account and register their own ticket. This enables each guest to receive their automatic refund of any unspent credits (as long as they have ticked the box to save their card details to their account).
If you want to register your ticket as a family and have a main account holder who will distribute money among multiple tickets, please read below.
Do I have to create a different cashless account for each of my children / friends / family attending?
No. You can create a wallet inside your own cashless account and put money on friends or families’ wristbands:
Step 1: Log into your account
Step 2: Click add wallet +
Step 3: Enter the name of this wallet – ie “Tim’s’’ wallet if your child is called Tim
Step 4: Add his ticket barcode number (the number which is listed above the QR code)
Step 5: Top up the amount you wish
I bulk bought tickets – how do we top up?
To add money independently, each ticket must be registered to a personal cashless account separately using different email addresses. See above for more details.
Do I have to register with my personal information?
Yes, your personal information will be used for transaction purposes, your details will not be passed onto any third parties or used for marketing purposes unless you opt-in. You can read more about our privacy policy here.
I purchased cashless credit with a card which I no longer have, will I receive the automatic refund?
You can log into your cashless account at anytime and amend your card details, we highly recommend doing this so your card details are correct to receive the automatic refund
Someone else bought my ticket, can I create a personal account?
Yes, this is not a problem. All you need to do is set up a cashless account and enter your ticket number (this is the number listed above the QR code) or wristband code once at the festival.
My ticket number won’t let me register, what do I do?
If this is not working it is possible that your ticket number is still not yet known in the cashless system. If this does not work within 24 hours, please contact info@smokedanduncut.com to resolve the issue.
When do I receive my wristband?
When you arrive at the festival our S&U festival staff will scan your ticket and a wristband to link them together. This will automatically apply your cashless credit to the wristband and you’re ready to go and explore!
How can I top up my wristband when I’m at the festival?
When you arrive at the festival, our staff will scan your ticket and scan your wristband to link them together. On your wristband given to you at the festival, there will be a QR code on the chip of the wristband. By scanning the QR codes on your mobile device it will take you to the cashless page to create a cashless account and top up with cashless credit. – Unless you tick the box to save card details you will not receive an automatic refund.
You can top up by cash or card at the festival at one of our top up stands. Remember, if you only top up on-site at the Top Up Station, these funds will not get automatically refunded and you will need to fill out a manual refund form to claim this money back. Please see below details of refunds if you top up both in your Personal Account and on-site.
What’s an automatic top up?
Auto top ups can be activated from your personal account. This hassle-free service means when your wristband balance goes below £40, it will be automatically topped up by £50 from the card saved on your account.
You can enjoy the festival without worrying about topping up & you’ll get an automatic refund after the festival of any remaining balance.
Automatic top ups can be turned off at any time from your personal account.
Yes, we call this a Family Wallet.
Step 1: Log into your account
Step 2: Click add wallet +
Step 3: Enter the name of this wallet – ie “Tim’
Step 4: Fill in Tim’s birthdate (this will prevent him buying alcohol if he’s under 18)
Step 5: Add Tim’s festival ticket bar code OR the code that’s on the back of his wristband.
Step 6: Once this wristband is added to your personal account, you can top up their wristband.
Please note, although you can top up both wristbands from one personal account, they are topped up independently and funds cannot be transferred between two wristbands.
How much should I top up my wristband with?
You can charge your wristband with the amount that you want, but we suggest you put enough money for your entire visit, as this will allow you to save time in queues and avoid having to go back to the top-up point again if you run out of money.
For security reasons, the maximum you can top up in advance and on the festival day is £500.
Does my wristband have an expiration date?
Your wristband will be valid for the entire duration of the festival and you can use it as many times as you want. Your credits cannot be transferred to another festival and all refunds must be claimed within 2 weeks of the festival.
What happens if I don't have enough credit on my wristband?
If the balance on your wristband is too low, unfortunately you won’t be able to purchase your goodies. You can split the payment with a friend or Top Up your band.
To avoid queues, you can top up online too in your personal account. We highly recommend registering before the festival and selecting Auto Top Up online. This means you'll never need to top-up during the festival, as your balance will update automatically.
What if I have doubts about my balance?
At each Food Stall and Bar and before/after each transaction, you can check the remaining balance on your wristband. If you have doubts about any past transactions, you can go to the Tourist Information Stall and speak to one of the team and ask for your transaction history. You can also see all the transactions recorded if you log into your personal cashless account online.
When do I receive my wristband?
When you arrive at the festival our S&U festival staff will scan your ticket and a wristband to link them together. This will automatically apply your cashless credit to the wristband and you're ready to go and explore!
Do all stalls take wristband payments?
Yes, wristband payments are the only method our Food, Drinks, Pop Up Feasting and other fun festi-stalls take. This also means no cash machines on-site. The only stalls which will not accept the cashless wristbands are our shopping stalls.
How do I pay with the wristband?
When you want to pay for food, drink or any other festi-fodder you just need to tap your wristband against the card machines (like you would with a contactless card or with your contactless mobile pay).
What if I arrive at the festival and I haven’t created a cashless account?
You can still create a cashless account when you arrive at the festival via the cashless page on the website. We would advise setting up your account in advance as it can take time to register and we want you to be ready as soon as you get there! You can top up by scanning your QR code on your wristband, please see steps above. Or you can top up at the top up stands – please note, by doing this you will need to submit for a manual refund on the cashless website. You can claim back your refund up to 14 days after the festival date. Any unclaimed cashless credit will be donated to our 3 chosen charities.
How can I check my wristbands balance?
You can check your balance at each Food Stall and Bar, at the Top Up Stalls or log into your cashless account online.
If I haven’t set up a cashless account, how do I pay for things?
You can use your bank card or cash to top up your wristband at the Cashless Top Up Stand. But please note, if you don’t create a cashless account, then you’re at greater risk of loss or theft. And if you have any money left over on your wristband, you will still need to create a cashless account to submit your refund request.
How can I top up my wristband when I’m at the festival?
When you arrive at the festival, our staff will scan your ticket and scan your wristband to link them together. On your wristband given to you at the festival, there will be a QR code on the chip of the wristband. By scanning the QR codes on your mobile device it will take you to the cashless page to create a cashless account and top up with cashless credit. – Unless you tick the box to save card details you will not receive an automatic refund.
You can top up by cash or card at the festival at one of our top up stands. Remember, if you only top up on-site at the Top Up Station, these funds will not get automatically refunded and you will need to fill out a manual refund form to claim this money back. Please see below details of refunds if you top up both in your Personal Account and on-site. Please note, you have 2 weeks to claim back your refund of any unspent credit. Any unclaimed money will be donated to our three chosen charities.
Do Feasting Tents take wristband payments?
Once you're sat down and ready to dig in, you can use your wristband to pay for a drink… or two. Cash or card will not be accepted.
Can I top up with cash or cards at the festival?
You can top up by cash or card at our top up stands however, please be aware you will need to create a cashless account online and claim your refund of any unspent funds within 14 days of the festival.
What happens if I lose my cashless wristband/card?
As your account is linked to your wristband/card, you can block it by visiting the information point onsite. You can get a new wristband/card which will be credited with the balance of the chip you have blocked.
If you do not create an account, blocking your wristband/card is impossible as we won’t have the unique reference number.
How can I monitor my children / friends/ family spending?
You can manage multiple people’s wristbands on your account – enabling you to top up your wallet’s accounts and see their spending history.
Under 18s won’t be allowed to buy alcohol but will be able to enjoy a degree of independence within the safe confines of the festival.
After the festival your credit card remains registered for all the wallets so you will have to ask for “request a refund” for each wallet you have added.
What if the Food Stall or Bar charges an incorrect amount?
If you think you have been charged an incorrect amount after having made a purchase, tell the staff member who charged you immediately and they will be able to contact a senior team member to issue a refund.
Will someone be there to help me if I get stuck?
There will be plenty of S&U support staff available on the day to assist with any cashless enquiries.
What about refunds?
Automatic refunds - if you topped up through your personal account:
To make the experience even more user-friendly, if you register an online personal account and top up online, you will now be able to receive a fully automatic refund of any money you don't spend at the festival! This service will refund you directly back to your credit or debit card. Once you've set up your account, you don't need to do anything further to activate your refund - it will happen all by itself as if by magic.
Automatic refunds will be initiated on Monday at 9am after the event and you can expect to receive funds between 7-10 working days, depending on your bank.
Please note you must save your card details when topping up online to ensure you receive an automatic refund. Without saving the card details Weezevent won't be able to action an automatic refund, as there won't be any card details saved to send the funds to.
If you have set up a personal account and topped up online, but then also top up further at the festival using cash or card, this will also be refunded.
You will also be given the opportunity to donate any remaining funds, or a part of your remaining funds, towards our three chosen charities on the Sunday after the festival. We will be splitting any donations equally between Hospitality Action, Action Against Hunger and WaterAid.
Manual refunds - if you have only topped up at a Top Up Station
If you topped up at a Top Up Station at Smoked & Uncut with cash or card and did not create an online personal account, you will need to retrospectively create one to get any unspent money refunded. If you are signed up to our mailer/ newsletter we will send you a reminder on the Monday after the festival to remind you to claim your refund. You will have 14 days after the festival to claim this and will need your Wristband to set up your personal account.
WE REPEAT, DO NOT THROW AWAY YOUR WRISTBAND! TAKE A PHOTO OR MAKE A NOTE OF THE LETTERS ON THE BACK. YOU WILL NOT BE ABLE TO CLAIM ANY ON-SITE TOP UP AMOUNTS WITHOUT THIS.
If you’ve set up a personal account before the festival but not added any money to your account in advance, but topped up by cash or card once at the festival you’ll have to complete a manual refund to get your money back.
You will also be given the opportunity to donate any remaining funds, or a part of your remaining funds, towards our three chosen charities before Tuesday at midday. We will be splitting any donations equally between Hospitality Action, Action Against Hunger and WaterAid.
Once the 14 day refund period has passed, any unclaimed refund amounts will be donated to charity.
Please note that you are responsible for providing Smoked & Uncut the correct information.
How do I claim back a refund of my cashless account?
Please note that you are responsible for providing Smoked & Uncut the correct information.
Will there be a transaction fee?
There will be no transaction fee on your cashless refunds.
The refund period has passed, can I still get a refund?
The length of the refund period has been set up and communicated in advance by Weezevent. Unfortunately, if the period has passed, refunds cannot be processed anymore.
Where can I find a list of all items paid for?
In your personal account you can find a history of all the items you paid for during the festival.
I lost/had to cancel my card which I topped up my personal account with - can I still claim a refund?
Unfortunately, you will be unable to claim a refund onto any other payment method other than the one registered with your personal account.
I was unable to attend - how can I claim a refund on my personal account balance?
If you are unable to attend but you have created an account, purchased cashless credit and saved your card details, you will receive an automatic refund 7 – 10 days after the festival. Please email info@smokedanduncut.com to check your refund is being processed.
Who do I contact if I’m having issues?
If you are having any account or Weezevent related issues/queries please email info@smokedanduncut.com
Will someone be there to help me if I get stuck?
There will be plenty of cashless support S&U staff who can help you if you need it on the day!
You can view here the Terms and Conditions and Privacy Policy for the Cashless System at Smoked & Uncut with Weezevent.
Have more questions?
General info email: info@smokedanduncut.com
General press email: press@smokedanduncut.com
For Festival Enquiries please call us on 0345 225 9494 for festivals at THE PIG or 023 8028 7177 for the festival at Lime Wood.
Head over to the Cashless FAQ page for all of the answers to your burning wristband questions.