Smoked & Uncut are back with Wristband Payments... that's right, no coins, notes or drinks tokens in sight. So we want to make sure you are all prepped and ready for quicker payments and faster queues before the festi-fun!
Do I need to use Wristband Payments?
Yes. None of the Food Stalls or Bars will accept cash, so the more Wristband-ready you are, the better!
How does it work?
Before the festi-fun kicks off you’ll need to create and top up your own personal cashless account.
When you arrive to the festival, our team will exchange your ticket for a special wristband that’s registered to you - think of it like your bank card for the day!
When you want to pay for food, drink or any other festi-fodder you just need to tap your wristband against the card machines (like you would with a contactless card or with your contactless mobile pay). When you've been given your wristband you will use the number on the tag to set up an account if you need to, and top up. It's easy!
If you don’t create an account before the festival you can still do it once you arrive.
Do I have to set up a cashless account?
No. But we strongly advise it, as this means...
- You can quickly and easily top up your account at any time either at a cashless tent or on the website
- If you lose your wristband we can block it so no one can spend your funds
- Refunds will be fully automated after the festival, which means avoiding the hassle of manual refunds
- Keep track of your family's spending on the day
Why set up a Personal Account before?
So you can focus more on garden-grooving, and less on the boring bits. Setting up a Personal Account before means you can pre-load your Wristband with cash, set recurring top ups for the day and simply not worry about finding Top Up Stations when your tummy is rumbling.
Topping up with your Personal Account before the festival also means your unspent money will be automatically refunded - one less thing to think about!
You are still able to claim back unspent money that you load onto your wristband if you only use the Top Up Stalls on-site, however you will need to fill in an online manual refund form within the week after the festival has finished - no brainer right?!
Will it work?
The PlayPass Wristband Payment System is highly secure. It doesn’t require Wi-Fi to work and syncs up to Food Stalls and Bars across the whole site. PlayPass are technology leaders in Wristband Payments, with their systems being used across countless festivals all over the world.
Do all stalls take Wristband Payments?
Yes, Wristband payments are the only method our Food, Drinks, Pop Up Feasting and other fun festi-stalls take. This also means no cash machines on-site.
Do Feasting Tents take Wristband Payments?
Once you're sat down and ready to dig in, you can use your Wristband to pay for a drink… or two.
Can I top up with cash or cards at the festival?
If you want to top up your Wristband on-site there will be QR codes dotted around the festival, you can visit our Top Up Station or do this through your Personal Account on your mobile device. Our Top Up Stations take both cash and card. Though if you want to spend more time dancing and less time worrying about topping up, you can pre-load your Personal Account (in the box at the top of the page) before you arrive at the festival. You can top up any amount on the day.
Remember, if you only top up on-site at the Top Up Station, these funds will not get automatically refunded and you will need to fill out a manual refund form to claim this money back. Please see below details of refunds if you top up both in your Personal Account and on-site.
Will someone be there to help me if I get stuck?
There will be plenty of cashless support S&U staff who can help you if you need it on the day!
What about refunds?
Automatic refunds - if you topped up through your personal account:
To make the experience even more user-friendly, if you register an online personal account and top up online, you will now be able to receive a fully automatic refund of any money you don't spend at the festival! This service will refund you directly back to your credit or debit card. Once you've set up your account, you don't need to do anything further to activate your refund - it will happen all by itself as if by magic.
Automatic refunds will be initiated on Monday at 9am after the event and you can expect to receive funds between 7-10 working days, depending on your bank.
Please note you must save your card details when topping up online to ensure you receive an automatic refund. Without saving the card details Weezevent won't be able to action an automatic refund, as there won't be any card details saved to send the funds to.
If you have set up a personal account and topped up online, but then also top up further at the festival using cash or card, this will also be refunded.
You will also be given the opportunity to donate any remaining funds, or a part of your remaining funds, towards our three chosen charities on the Sunday after the festival. We will be splitting any donations equally between Hospitality Action, Action Against Hunger and WaterAid.
Manual refunds - if you have only topped up at a Top Up Station
If you topped up at a Top Up Station at Smoked & Uncut with cash or card and did not create an online personal account, you will need to retrospectively create one to get any unspent money refunded. We will be in touch on the Monday after the festival to remind you to claim your refund. You will have 14 days after the festival to claim this and will need your Wristband to set up your personal account.
WE REPEAT, DO NOT THROW AWAY YOUR WRISTBAND! TAKE A PHOTO OR MAKE A NOTE OF THE NUMBERS ON THE BACK. YOU WILL NOT BE ABLE TO CLAIM ANY ON-SITE TOP UP AMOUNTS WITHOUT THIS.
If you’ve set up a personal account before the festival but not added any money to your account in advance, but topped up by cash or card once at the festival you’ll have to complete a manual refund to get your money back.
You will also be given the opportunity to donate any remaining funds, or a part of your remaining funds, towards our three chosen charities before Tuesday at midday. We will be splitting any donations equally between Hospitality Action, Action Against Hunger and WaterAid.
Once the 14 day refund period has passed, any unclaimed refund amounts will be donated to charity.
Please note that you are responsible for providing Smoked & Uncut the correct information.
Will there be a transaction fee?
There will be no transaction fee on your cashless refunds.