At Home Grown Hotels Limited and Lime Wood Group we promise to be clear and transparent when it comes to your data. We’ll let you know how we use your data and ensure that we collect and store it securely. Smoked & Uncut is the business who represent Home Grown Hotels Limited and Lime Wood Group.
Storing & Sharing your data
We have to collect and store some data about our customers and subscribers, like your name and email address to ensure that we’re able to contact you with festival news and updates, and we sometimes need to share your data with our trusted partners (such as Facebook or our email providers) to make contact with you. We promise to collect, process, store and share your data safely and securely. We’ll also make sure that the other businesses we work with are just as careful with your data.
Opting in/ out
If you choose to receive further marketing from Home Grown Hotels Limited and Lime Wood Group we will let you know when tickets are on sale, or send you the latest festival news or line-up information, via email, Facebook, Twitter or other digital marketing platforms. Remember, that you can always opt-out of this at any time by emailing us at firstname.lastname@example.org with the subject header ‘unsubscribe’.
We use website cookies to track your web visit. This enables us to customise content and advertising and analyse website traffic. We share information about your use of our site with our trusted social media, advertising and analytics partners. You can find more information about the benefits of cookies in the full privacy & cookies statement below
PRIVACY AND COOKIES STATEMENT
We care about being transparent about the information we collect when you choose our events and how that information is used. It’s important that we give you as much choice and control over your information as possible.
Here, we explain the ways we collect and use your information when you browse or engage with our Platform, purchase tickets to the festivals and other events that we organise (the “Events”), purchase or engage with other goods or services that we offer or otherwise interact with us. We also explain the different rights you have over your information.
In this Privacy and Cookies Statement, when we refer to “you” and “your” we mean you, the person using the Platform or attending an Event or otherwise interacting with us.
Please refer to the Event’s Terms and Conditions to check the Event’s age policy. If the Events you are attending or are interested in allow people under the age of 18 to attend (with an accompanying adult) and you yourself are under 18, you must have the permission of your parent or legal guardian (“Your Adult”) to use our Platform and only Your Adult will be able to purchase tickets for the Event. You should also make sure that Your Adult reads this Privacy and Cookies Statement.
If you are a parent or legal guardian and believe your child has given us information in a way that is contrary to these guidelines, please contact us using our contact details below.
We are Home Grown Hotels Limited (07659723) and Lime Wood Group (03811108), a company incorporated in England and Wales.
Our registered address is Clayhill, Beechen Lane, Lyndhurst, Hampshire, SO43 7DD, UK
INFORMATION WE MAY COLLECT ABOUT YOU AND INFORMATION WE COLLECT FROM YOU DIRECTLY
If you register for one of our newsletters or request any advance information about our Events or services (such as access to pre-registration or early bird tickets), we will collect your name and contact details.
Promotions and Surveys
Every now and again, we might invite you to participate in competitions, promotions or surveys. We’ll collect information so you can participate in these and deliver the prize if you win: this will include details such as your name, age and email address and any other information you provide in connection with your promotion entry and/or survey response.
INFORMATION WE COLLECT FROM YOU INDIRECTLY
IP address and device information
We will collect certain technical information about your device visits to our Platform and how you use the Platform. This may include your IP address, geographical location, device details such as your IMEI number, the MAC address of the Device's wireless network interface), browser type, referral source, length of visit, operating system, number of page views and similar information. This information may be collected by a third-party analytics service provider on our behalf and/or may be collected using cookies. For more details about cookies please see the specific section below.
Cashless payment wristbands at our Events
If cashless payment wristbands (or other similar technologies) are used at an Event, they will allow you to make cashless payments (such as food and drink) and/or provide you with access (such as entry to the festival or VIP areas). If you use a cashless payment wristband, we may collect certain information about your interactions at, and engagement with, the Event and our event partners. For example, we may know which stands, tents or sponsors you visited and what purchases you made at the Event. We do this to so we can get insights into what makes Smoked & Uncut festivals successful, so we can continue improving for the festivals year on year.
Email Response Information
We might collect information about how you react to the emails we send to you, for example, how many times you open the email or if you engage with its content (for instance, by clicking on any links within it).
Social Media and Information you post online and reviews
We might collect information relating to any social media posts or comments you share online about our Events that are in the public domain (for instance, if you leave a review about our Event on a third-party social media site like Facebook). If you leave a comment or review on one of our social media official pages (such as through our Facebook, twitter or Instagram accounts), we may use this information to respond to your posts. We are not in control of these third-party platforms and you should refer their privacy notices if you want to know more about how they use the information you share online.
INFORMATION WE GET FROM THIRD PARTIES
Ticket agents and service providers
We will collect information about you from third parties that we work closely with so we are able to deliver the goods or services you have requested. For example, we work with our ticket provider, SEE Tickets, to sell you a ticket to our Event. They might also use third-party companies to manage our payment systems or Platform, they may collect information directly from you on our behalf.
Our other festivals and live music events
We might receive information about you (such as your name and email address) from other festival and event entities within our group if you have indicated that you wish to hear more from our events, goods and services.
Signing in through Social Media
When you register for an Event on our Platform, we might offer a quick registration option through your existing social media accounts. If you sign in through your social media account, we may get certain information (such as your profile name if register through your Facebook account) in accordance with your privacy settings on that social media site. You should read the privacy statements and check your privacy settings of those social media sites to learn how they treat your information.
Other third-party sites
We might receive information about you from other third parties where you have agreed to them sharing your information with us for specific purposes (such as marketing).
HOW WE USE INFORMATION THAT WE COLLECT ABOUT YOU
We may use your information for the following purposes:
Service and Operational Purposes
We may use your information for marketing purposes, either by email and phone. We will of course give you the opportunity to choose whether we contact you for marketing purposes and we will respect your choices at every stage.
We may use your information to enable us to enforce our legal rights, and/or to protect the rights, property or safety of our employees and/or other third parties.
WHO WE MIGHT SHARE YOUR INFORMATION WITH
We might share your personal information with:
Different types of cookies do different things, such as:
You can manage website cookies in your browser settings, and you always have the choice to change these settings by accepting, rejecting, or deleting cookies. If you choose to change your settings, you may find that certain functions and features will not work as intended on the Services. All browser settings are slightly different, so to manage cookies, you should refer to the relevant settings within your browser.
Please visit the ‘Help’ section of your browser for detailed information on how to disable and delete cookies
We understand that you may want to know more about cookies. Here are some useful resources that provide detailed information about types of cookies, how they are used, and how you can manage your cookie preference: http://www.aboutcookies.org.
Please note that, if you do set your Internet browser to reject cookies, you may not be able to access all of the functions of the Platform and your experience may be less satisfying without using cookies.
￼￼THIRD PARTY CONTENT, SITES AND CONTRIBUTORS
HOW WE LOOK AFTER YOUR INFORMATION AND HOW LONG WE KEEP IT FOR
We use appropriate technological and operational security measures to protect your information against any unauthorised access or unlawful use. However, transmission of information over the internet can be insecure, which means we are unable to completely guarantee the security of information sent over the internet.
We’ll keep your information for as long as is necessary to provide you with the services that you have requested from us, to market to you (if applicable), to enforce or defend our legal rights, or in accordance with any legal obligations to which we might be subject.
WHERE WE STORE YOUR INFORMATION
We might transfer your information to a country which is outside the European Economic Area (EEA). If we do, we'll ensure that your information is protected in accordance with our obligations under applicable data protection laws including, if appropriate, putting in place any necessary contractual arrangements with any recipients of your information outside the EEA.
YOUR RIGHTS AND CHOICES OVER THE INFORMATION WE HOLD ABOUT YOU
You have certain rights in respect of the information that we hold about you, which we value. These rights include:
You may exercise your rights above by contacting us using the details below.
HOW TO CONTACT US
If you have any questions or would like to contact us about this Privacy and Cookies Statement, please do so at the following: email@example.com
Address: Clayhill, Beechen Lane, Lyndhurst, Hampshire, SO43 7DD, UK
CHANGES TO THIS PRIVACY AND COOKIES STATEMENT
We may make changes to this Privacy and Cookies Statement from time to time. We will post any changes to our Platform, or notify you of any material changes by e-mail. Any changes will come into effect the next time you engage with us after the changes have been notified.
Last Modified: 21/05/2019